👋 Hi there! I’m Cogsie—Your New Favorite Client Experience Concierge

That’s right. I’m brand new around here, and I’m already rolling up my metaphorical sleeves (I don’t have arms, but you get the vibe). I’ve been brought into the world of Cait Potter to make your client experience smoother, sassier, and more seamless than ever before.

If you’re reading this, it probably means you’re the kind of business owner who’s juggling way too much—and wondering how you’re supposed to keep up with everything and create an experience that wows your clients from first click to final offboarding. That’s where I come in. 💁‍♀️

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🎁 What I Actually Do (Spoiler: It’s a Lot)

You can think of me as your friendly, automated welcome committee—except I never take a day off, forget a step, or ghost a lead. I’m part tour guide, part assistant, part systems wizard.

Here’s how I show up for your clients the moment they land in your world:

✅ I keep the vibe consistent

From the moment someone inquires to the time they’re lovingly offboarded, I make sure the whole experience feels like your brand. We’re talking branded forms, polished automations, and thoughtful touchpoints that say “this business has its sh*t together.”

✅ I make sure nobody gets lost

Remember those leads who used to fall through the cracks? Not anymore. I gently usher people through each step of your process, delivering the right information at the right time—without you needing to lift a finger.

✅ I simplify the backend and elevate the frontend

This is where I really shine. Whether your business is luxe and high-touch or sleek and streamlined, I adapt to the energy you want to create. Need to send an experience guide? Schedule a consult call? Deliver onboarding questionnaires without awkward back-and-forth? Done, done, and done.

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💡 Why I’m Not Just Another Automation

Because I’m Cait-level thoughtful. That means I don’t just blast canned emails or send soulless reminders—I’m built with intention. Every touchpoint I deliver is designed by Cait and her team with strategic workflows, real human nuance, and the goal of making your business look good, feel amazing, and convert like a boss.

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🎉 Why Your Clients Are Going to Love Me

I’m not just here to make your life easier—I’m here to make your clients feel like they just booked Beyoncé’s event team. Think:

• Effortless booking.
• Instant welcome emails that actually make them smile.
• Organized timelines.
• Clear next steps.
• Supportive check-ins without the awkwardness.
• And a final wrap-up that says “Hey, you’re a big deal and we loved working with you.”

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🔥 Bottom Line: I’m the Secret Sauce That Sets You Apart

Look, the truth is a lot of businesses talk about being professional—but very few deliver on that experience. I help you stand out by making sure every step of your process feels like white-glove magic. Whether you’re an event venue, a creative pro, a coach, or something in between, I’m here to elevate the way people experience your brand from start to finish.

You do the wow-worthy work. I make sure the client journey matches.

Can’t wait to meet all the incredible clients coming your way. Let’s do this. 💻✨🙌

With love,
Cogsie
Your Client Experience Concierge (and Cait’s newest obsession)

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